Returns & Refunds
Every Quote tee is printed after you order it — nothing sits in a warehouse waiting to be picked. That keeps the range small and the prints sharp, and it shapes the policy below.
If something is wrong with your order
If a tee arrives misprinted, damaged, or it isn't what you ordered, we replace it or refund it. Free, and you almost never need to post anything back.
- Email help@quotesapparel.com within 30 days of delivery.
- Include your order number and a clear photo of the problem.
- If more than one tee from the same order is affected, send one photo with all of them in frame.
- We reply within two business days and either put a reprint into production or refund your original payment method.
What counts as a fault
- Print that is cracked, faded, smudged, or sits more than about 0.5 in (1.3 cm) off where it should
- Holes, tears, or faulty seams and stitching
- The wrong design, size, or colour compared with your order confirmation
What doesn't
- Ordering the wrong size or colour, or changing your mind. Each tee is made for you after you order, so we can't accept change-of-mind returns or size exchanges. Please check the size guide on the product page first — and email us before you order if you're between sizes.
- Measurement variance under about 1 in (2.5 cm). Garment cutting has some tolerance.
- A faint smell or light residue on a brand-new print. That is pre-treatment from direct-to-garment printing and it goes in the first wash.
- Normal wear, or damage from a hot wash or a hot tumble dry. Wash cold, inside out, and hang to dry.
Parcels that don't arrive
- Inside the US: if tracking hasn't moved 30 days after dispatch, email us and we'll chase the carrier, then reprint or refund.
- Everywhere else: the same, after 45 days.
- Returned to sender: if a parcel comes back because the address was incomplete or wrong, we can resend it once you cover the reshipping, or refund the item less shipping.
Please check your address carefully at checkout — it is the single most common reason a parcel goes missing.
Cancelling or changing an order
Email us as soon as you can. If the order hasn't entered production we can change or cancel it; once printing has started we can't.
Contact
Quote (إقتباس) · help@quotesapparel.com · we answer within two business days.